Terms and Conditions

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Effective Date: 16 June 2024

Welcome to Cleanbase (“we”, “our”, “us”). By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services

1.1 Scope of Services: We provide a range of cleaning services, including but not limited to residential cleaning, commercial cleaning, carpet cleaning, and specialty cleaning services.

1.2 Service Requests: Service requests can be made through our website, via email, or by phone. All service requests are subject to availability.

2. Booking and Payment

2.1 Booking: All bookings must be made in advance and are subject to our availability. A booking is not confirmed until you receive a confirmation from us.

2.2 Payment Terms: Payment is due upon completion of services unless otherwise agreed in writing. We accept various payment methods, including credit card, debit card, and electronic bank transfer.

2.3 Late Payments: Late payments may incur additional charges. We reserve the right to suspend or terminate services for unpaid invoices.

3. Cancellation and Rescheduling

3.1 Cancellation: You may cancel a booking by providing at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee.

3.2 Rescheduling: You may reschedule a booking by providing at least 48 hours’ notice. Rescheduling requests made with less than 48 hours’ notice may be subject to a rescheduling fee.

4. Access and Safety

4.1 Access: You must provide safe and unobstructed access to the areas to be cleaned. If access is not provided at the scheduled time, additional charges may apply.

4.2 Safety: Our cleaners are instructed to follow safety protocols. Please inform us of any potential hazards on the premises.

5. Liability

5.1 Damage and Loss: While we take care to avoid damage, we are not responsible for pre-existing damage, wear and tear, or damage caused by faulty items. In case of accidental damage caused by our staff, you must notify us within 48 hours.

5.2 Insurance: We carry liability insurance to cover accidental damage caused by our services. Proof of insurance is available upon request.

5.3 Indemnity: You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your breach of these terms and conditions.

6. Customer Satisfaction

6.1 Complaints: If you are not satisfied with our services, please contact us within 24 hours so we can address your concerns. We aim to resolve complaints promptly and to your satisfaction.

7. Confidentiality

7.1 Privacy: We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your data.

7.2 Confidentiality: Our staff are instructed to maintain confidentiality and respect your privacy while on your premises.

8. Changes to Terms

8.1 Modifications: We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

9. Governing Law

9.1 Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

10. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Cleanbase

Admin@Cleanbase.Asia